Terms & Conditions

Legal Entity

Fix My Appliance Charlotte is a division of Fix My Appliance Charlotte, a partnership registered in Nova Scotia. Fix My Appliance Charlotte does business under the name Fix My Appliance Charlotte and under the name Fix My Appliance Charlotte. All references to Fix My Appliance Charlotte or fixmyappliancecharlotte.com should be read as Fix My Appliance Charlotte.

Copyright

Copyright © 1999-2021, Fix My Appliance Charlotte. All rights reserved

All content included on this site is the property of Fix My Appliance Charlotte or its content suppliers and protected by Canadian and international copyright laws.

This content expressly includes, but is not limited to:

  • all part images, part descriptions, and part pricing;
  • characteristics of parts and categories of parts;
  • the association of individual parts to characteristics or categories;
  • symptoms (repair problems) of appliances;
  • the association of individual parts to symptoms;
  • the association of individual models to symptoms;
  • installation instructions, including the difficulty and length of repair;
  • graphical elements such as logos, button icons and graphics;
  • all video content.

The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Fix My Appliance Charlotte and protected by Canadian and international copyright laws. All software used on this site is the property of Fix My Appliance Charlotte or its software suppliers and protected by Canadian and international copyright laws.

The content and software on this site may be used as a personal shopping resource and not for republication. Any other use, including the reproduction, modification, distribution, transmission, republication, or display of the content on this site is strictly prohibited.

All brand logos are copyright of and trademarks for their respective owners.

The Fix My Appliance Charlotte logo is a Registered Trademark of Atlantic Laundry Centres, Ltd.

Use Of Site

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Fix My Appliance Charlotte.

Fix My Appliance Charlotte and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Fix My Appliance Charlotte believes that customer conduct violates applicable law or is harmful to the interests of Fix My Appliance Charlotte and its affiliates.

Disclaimer

This site is provided by Fix My Appliance Charlotte on an “As Is” basis. Fix My Appliance Charlotte makes no representations or warranties or any kind, expressed or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Fix My Appliance Charlotte disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Fix My Appliance Charlotte will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Part installation instructions are provided by Fix My Appliance Charlotte customers and are not intended to replace an on-site diagnosis or advice from a qualified appliance service technician. Difficulty of repair and time to repair may vary based on experience.

Right To Refuse Orders

Fix My Appliance Charlotte maintains the right to refuse any order. In the case that Fix My Appliance Charlotte chooses to refuse to fulfill an order the customer will be contacted via the email address provided, and their credit card will be refunded the appropriate amount in a prompt manner. Fix My Appliance Charlotte may choose to refuse an order because of an error in pricing information, product availability, product size or shipping costs, or for any other reason.

Applicable Law

This site is created and controlled by Fix My Appliance Charlotte in the Province of Nova Scotia, Canada. As such, the laws of the Province of Nova Scotia will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

Privacy

At Fix My Appliance Charlotte, your right to privacy is a primary concern. That’s why, when you visit fixmyappliancecharlotte.com, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site, www.fixmyappliancecharlotte.com
Online Identification Tools

We use pixel tags, also known as web beacons, to personalize your advertising experience and aggregate information related to your shopping journey. Pixel tags are sometimes used with first and third-party cookies to customize and personalize advertising among our publishing partners. The purpose of our customization efforts is to better personalize your shopping experience. You as the user remain anonymous during this process; your personal identification information is not collected. The data we do collect may relate to your browser type, location, or general interests.

You are able to limit the amount of personalized advertisements you see by installing an opt-out cookie on your browser, through sites such as networkadvertising.org, which will help control the amount of ads you are shown. If you delete your cookies after installing this, you will need to re-install it.

Internet Commerce

fixmyappliancecharlotte.com operates in US currency, and all prices displayed on this site are in US dollars.

The online store at fixmyappliancecharlotte.com is designed to give you options concerning the privacy of your name, address, e-mail and any other information you provide us. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but would rather give your credit card or purchase order information to a representative over the telephone, you may do so. Simply call 704-436-4011.

When you provide your personal information such as name, address, phone number and company name, Fix My Appliance Charlotte will not give or sell this information to any outside company for its use in marketing or solicitation. Moreover, it has always been a Fix My Appliance Charlotte practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Fix My Appliance Charlotte has no desire or intent to infringe on your privacy while using the Fix My Appliance Charlotte site.

Personalization

In a few areas on our website, we ask you to provide information that will enable us to enhance your site visit. The information you provide will be kept confidential and used to support your customer relationship with Fix My Appliance Charlotte. Information regarding you or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation.

Physical Address

Fix My Appliance Charlotte ships from over 30 locations throughout the US – ensuring fast, reliable service across the country.

Fix My Appliance Charlotte’s customer service center and Fix My Appliance Charlotte administrative offices are in Charlotte at:

fixmyappliancecharlotte.com Customer Service
1820 Harris Houston Rd
Charlotte NC 28262

Please note parts are not sold or shipped from this location. Returns are also not accepted at this address. If you have any questions or would like to return an item, contact customer service at 704-436-4011 or by email service@fixmyappliancecharlotte.com.

User Accounts

When you register for an account with Fix My Appliance Charlotte, we may collect personal details to customize and expedite your experience shopping with us. These details may include your name, email address, billing information, home address, and appliance models you own.

You can review, update, or change the personal information stored within your account, including contact details, saved models, and billing information, by logging into your Fix My Appliance Charlotte account and visiting your account page.

When you register a user account with us, we may use the personal information you provide to occasionally contact you with relevant offers, updates, and newsletters from fixmyappliancecharlotte.com. If you wish to continue holding an account with us, but are not interested in receiving updates, you can opt out at any time by clicking the unsubscribe link in any email we send, and we will honor this request.

If you wish to delete your user account with us, you may do so at any time by contacting us here. Fix My Appliance Charlotte reserves the right to terminate your account at its discretion if it believes your actions on the site are violating its terms of use, or for any other reason.

Social Media

Fix My Appliance Charlotte wants to promote a friendly and positive social media experience for our community members. In order to maintain a safe environment on the platforms YouTube, Facebook, and Twitter, we will do our best to monitor and ensure all posted content and comments are appropriate.

While we’re excited to hear from you and encourage comments, critiques, questions, suggestions, conversation and other interaction, it’s important to note that postings from you or other users to the fixmyappliancecharlotte.com social media channels are not representative of the opinions of fixmyappliancecharlotte.com or Fix My Appliance Charlotte, nor do we assume responsibility or confirm their accuracy.

As part of our commitment to you, we’ll try our best to make sure that posts on our social media channels are in line with our company values. We respond to most comments and posts and allow appropriate photos or videos that follow our social media policy to be posted to our pages and accounts.

However, because we unfortunately can’t monitor every post, comment, or conversation, Fix My Appliance Charlotte expects that users will not post content that falls into the following categories:

  • Abusive, defamatory, or obscene language and content.
  • Personal attacks, like insults, threats, or harassment of any kind, against individuals or specific groups.
  • Promoting, fostering or perpetuating discrimination based on race, creed, color, age, gender, religion, sexual orientation, marital status, status regarding public assistance, national origin, physical or mental disability, or any other form of discrimination, at the discretion of Fix My Appliance Charlotte.
  • Sexual content or links to sexual content.
  • Conducting or encouraging illegal or harmful activity.
  • Content in violation of any intellectual property right of another.
  • Commercial solicitations or solicitation of donations.
  • Uploading files or links that contain programs that could damage the operation of other people’s computers.
  • Content determined to be inappropriate, in poor taste, or otherwise contrary to the purposes of this platform (spam, political announcements, irrelevant content), at the discretion of Fix My Appliance Charlotte.

Please understand that we reserve the right to delete and/or hide posts and comments for any reason we deem appropriate. Users posting comments or other content that falls into any of the above categories multiple times will be removed, banned and/or reported to authorities in charge. These actions are subject to our own discretion.

By using or accessing the official fixmyappliancecharlotte.com social media channels, you agree to comply with the respective platform’s terms and conditions.

Disclaimer: Please be aware that in addition to the rights you grant to the social media platform, you grant Fix My Appliance Charlotte and fixmyappliancecharlotte.com the rights to use your content in any manner or media, globally, forever, without any obligation to you.

Posts, comments, and other content that was sent in or disclosed in any way can be reproduced, disclosed, transmitted, published, broadcast and/or posted somewhere else. This includes the rights to use any ideas you submit (including ideas about our products or marketing campaigns) in any manner that we choose, without any obligation to you.

If you have any questions regarding our social media policy or want to report any abuses of it, please send us a message on Facebook or Twitter or reach out to service@fixmyappliancecharlotte.com and we will follow up with you.